Review of the bookmaker VBET: trust rating and honesty check

VBET.ua — a bookmaker, casino, and poker room online. This company has Armenian roots and was founded in 2003 by the Badalyan brothers. Over more than 20 years of existence, the service has transformed into a multifunctional entertainment platform, providing vibrant gaming experiences not only in its homeland but also far beyond its borders. In Ukraine, the brand has competed with industry veterans and has made its way into the list of leaders in just the last couple of years. The platform has attracted the attention of thousands of new clients, secured support from well-known ambassadors, signed successful sponsorship contracts, and launched an impressive range of products. The official website and the VBET app allow users to bet on sports, including virtual disciplines, spin slots, compete with real dealers, participate in lotteries, and numerous TV games. Not to mention the bonuses.

To understand all the nuances of the VBET bookmaker's operations, we have prepared a comprehensive review. We analyzed the convenience and security of the project, betting conditions, odds, promotions, and the responsiveness of the support service. Real user reviews and personal impressions of using the resource were also taken into account. The collected information will help make an informed conclusion about the feasibility of playing at the reviewed bookmaker and the potential benefits for each individual.

License and Reliability

VBET Ukraine — is a legal bookmaker and organizer of gambling, certified by the relevant supervisory authorities in Ukraine. The company offers users a wide range of betting options, casino games, and other entertainment, guaranteeing fair play and a safe environment for a fulfilling leisure experience.

Being at the forefront of the iGaming industry, the bookmaker was one of the first in the country to receive all three categories of licenses from KRAIL in the digital gambling business:

1. 1. License No. 15 for bookmaker activities.
   2. License No. 314 for launching online casino gambling.
   3. Permit No. 315 for conducting poker tournaments in the online room.

Additionally, during the inspection, it was confirmed that the VBET bookmaker complies with the principles of responsible gambling. This approach encompasses several aspects: legal presence in the market, truthful marketing without promises of easy earnings, clarification on how to play without harming one's psyche and wallet, support for self-exclusion mechanisms and betting limit restrictions. Bettors are also provided with accessible information about sporting events, which simplifies match analysis and preparation of accurate predictions. They receive advisory assistance in case of the need to address gambling addiction issues.

In 2023, the VBET team established a global communication program promoting a responsible lifestyle in all its areas, with ambassador Alexander Zinchenko. For those who are unaware — he is a promising stopper for London FC "Arsenal" and the Ukrainian national football team.

Notably, the brand, in addition to gambling, actively develops Ukrainian football. For the third consecutive season, the company has been the title partner of the Premier League, is a grand sponsor of the National and Women's football teams, and supports the Futsal Association of Ukraine. Among the strategic partners of the bookmaker are FC "Dynamo" Kyiv, "Metalist 1925" Kharkiv, "Chornomorets" Odesa, and many others.

It is clear that the bookmaker spares no expense on media campaigns and strives to win the favor of its target audience. However, judging by VBET customer reviews, the company should improve its service quality to match that of its star ambassadors. There are not critically many negative reviews about the bookmaker, but they exist and almost all relate to two key issues — long verification of payment methods and sometimes unhelpful support. Both problems sporadically affect users who are either cashing out winnings for the first time or withdrawing large sums of money.

Official Website

Without exaggeration, the official VBET website looks and feels like a football player who has transferred to a top club: stylish, dynamic, ready for new challenges. To keep up with the latest trends, the resource has undergone multiple redesigns until it reached its peak form in its current version. Its signature colors have become shades of purple, and its main advantages are intuitive navigation and a rich selection of entertainment options. Meanwhile, the bookmaker's web portal operates quickly and stably.

To place a bet, you need to navigate to the Live, Sports, Pinnacle, or Esports tabs. Each section is equipped with maximally informative functional blocks, the structure of which is logical and quite familiar. On the left is a stream of events and specific sports disciplines with conveniently adjustable tools for searching matches by:

● Popularity and significance of the league;

● Transmission of the meeting;

● Schedule of games;

● Increase in odds;

● Ability to include in the express of the day.

An unusual addition is a cloud betting filter, as well as Bet Builder. The latter shows BB matches, within which it is allowed to place combined bets on interdependent outcomes.

The live calendar, results, and statistics are placed in separate windows on the upper navigation panel. The center of the workspace is occupied by the line's signature and market options, while the right side features advertising banners, a live tracker, made predictions, and a coupon. Here, you can adjust the amount for quick bets and the conditions for accepting changes in the odds already added to unconfirmed bets.

This is just a small part of the capabilities of the official website of the iGaming company. To take advantage of all its functionality, you need to register and log in to VBET, but more on that later.

Application and Mobile Version of VBET

The mobile site of VBET is not limited in functionality compared to the desktop version. It provides similar access to online betting and account management in real-time, viewing statistics, promotions, bonuses, and company support. Its interface is optimized for touch screens, automatically adjusting to devices with different screen sizes. However, if you seek maximum comfort from gaming, it is better to download VBET to your phone.

The bookmaker's application is available for iOS and Android. Download links for the software are freely distributed on the official VBET.ua website and partner platforms. iPhone and iPad owners can download the software directly from the App Store, while Google Play's policy prohibits the placement of programs with real-money gambling.

As for reviews, the VBET application is not favored. It has an average of 3 stars out of 5 on meta-ratings. Users are dissatisfied with frequent technical maintenance, ineffective support, and chronic delays in withdrawals.

Registration and Account Verification

Like any other bookmaker and online casino operator, VBET allows only authorized users who have undergone verification to participate in betting. However, you must first register to create an account. To do this, follow these instructions:

1. 1. Visit the official bookmaker's website or open the application.
   2. Click the "Registration" button.
   3. Fill in the required fields in the form.
   4. Confirm your age and agree to the terms of the offer.
   5. Complete the procedure.

After registration, players receive a single profile for placing sports bets and visiting virtual rooms of the online casino. But to top up the account and start betting, the bookmaker's security service must ensure that the client has provided accurate information about themselves. For this purpose, identification is conducted in one of the following formats:

● Electronic digital signature (EDS);

● Through BankID or the "Diia" service;

● Uploading a photo or scanned copy of an identity document in the personal account — it does not have to be a Ukrainian citizen's passport, as in some cases a driver's license, foreign passport, or even a residence permit may suffice.

Verification by uploading a set of documents can take up to 48 hours. Authentication through other methods lasts no more than 10-30 minutes.

Important! Keep bank statements of deposits made, as future verification of the card may be required, including re-verification. Secondary identification of details is carried out after account access is restored or if there are suspicions of money laundering, fraud, or other illegal activities.

Betting Options and Odds of the Bookmaker

The VBET bookmaker accepts bets on the outcomes of more than 40 disciplines, not limited to classic directions. Clients of the betting platform are allowed to predict the outcomes of esports competitions, political events, prestigious award ceremonies, and pop culture events. The line sufficiently covers exotic and rare sports for domestic bettors, such as Australian football, cricket, speedway, floorball, kabaddi, lacrosse, surfing, and more.

In terms of the number of events, football traditionally leads in the pre-match line at VBET — there are over 1000 matches of various calibers, from world championships and European leagues to regional tournaments, youth, and amateur competitions. For volleyball, basketball, tennis, and hockey, this figure ranges from 100 to 400 games. Much fewer events are offered in the boxing, handball, and MMA lines, not to mention other sports. The market coverage is good everywhere, covering main outcomes, totals, handicaps, and statistics. There are markets for placing long-term and special bets.

Esports at VBET stands out, demonstrating decent potential for betting with coverage of tournaments in:

● Counter-Strike: Global Offensive;

● Dota 2;

● League of Legends;

● King of Glory;

● Call of Duty, StarCraft, and others.

The market coverage depends on the event's status, but for the most part, it is weak, especially compared to competitors specializing in esports.

The in-play betting section is average. Daily, 100-200 games take place in live betting, and with direct video broadcasts, it is ten times less. The assortment of odds is quite competitive, but far from the best.

Regarding odds, we cannot say anything bad. The VBET bookmaker maintains a margin of 4-8%, and for ranking tournaments, it even reduces the commission to 2-3%. In live betting, the costs are higher, but no more than 10-11%.

We would like to highlight the unique section "Pinnacle." In it, under exclusive rights, the betting company VBET provides markets for bets from the international bookmaker Pinnacle. The latter is known for having some of the highest odds due to extremely reduced spreads. This is the first low-margin bookmaker in the world that opened its doors to professional analysts and arbitrageurs without the risk of account blocking and betting limits.

Payment Methods

Funds to the VBET.ua gaming account are credited in Ukrainian hryvnia, and withdrawals also occur in the national currency — UAH. For conducting financial transactions, Monobank, Privatbank, Visa/Mastercard bank cards are available. Apple Pay and Google Pay are also supported. There are no options for topping up the balance from a mobile phone account or electronic wallets.

Cash transactions are possible through IBOX network terminals, which are installed throughout the country. Cash can only be deposited, but not withdrawn as winnings.

Account Top-Up

All cashless payments in the VBET bookmaker and casino are initiated from the "Deposit" section. No additional instructions for working with it are required, as it is arranged extremely simply. The main things to know are three points:

1. 1. The minimum deposit amount is 100 hryvnias.
   2. The maximum is 29,999 hryvnias.
   3. Only payment cards belonging to the player and issued in their name can be used for any financial procedures.

The last point is extremely important. If violated, the operator has the right to annul all transactions and refund all bets made using someone else's account or credit/debit card.

The top-up time is instant. In case of delays, it is recommended to contact the bookmaker's support service and/or financial agent.

Withdrawal of Funds

To withdraw money from VBET, ensure that you have completed verification, rolled over previously activated bonuses, and placed bets totaling 100% of the deposited amount. Additionally, there must be at least 100 hryvnias in the account, as this is the minimum withdrawal amount. The processing time for withdrawal requests usually does not exceed 24 hours.

Taxation of Winnings

According to the Tax Code of Ukraine, the income of bettors and gamblers is subject to a tax rate of 18% and a military levy of 1.5%. The VBET company does not compensate its clients for these costs on a regular basis, automatically withholding 19.5% from winnings. However, they periodically launch the "Gaming Rate" promotion, which allows players to recover the amount of tax contributions for bets in the online casino.

VBET Promotions and Bonuses

The bonus policy of VBET is, on the one hand, diverse and generous, while on the other hand, it is mainly aimed at fans of spicy games. The operator offers few intriguing perks for sports betting enthusiasts, and those are limited to various free bets. There is also a weekly cashback of up to 2000 hryvnias and express bets with increased winnings, but the rollover conditions for them are not the most lenient.

Contacting the Bookmaker's Support Service

VBET support is always online. It is advisable to contact them in any unclear situation — problems with login, payment delays, account blocking, errors in calculating interactive bets, etc. They promise that managers will help resolve almost all difficulties. In practice, as we have established from reviews, not all operators are equally professional: the waiting time for a response can be long, and the competence of staff is not always high.

You can access VBET's contact information directly on the official website. In the footer, there are only two communication channels provided:

● A live chat, where an artificial intelligence responds;

● Presences on social networks and messengers.

There is neither a hotline nor an email address. Now we understand why there are so many complaints about support. After all, the chatbot will first bombard you with template responses, and then, exhausted but unbroken, will allow you to communicate with a real consultant.

FAQ

● How to withdraw money from VBET?

○ Log in to your account, open the "Deposit" section, choose a payment method, and follow the system prompts until the withdrawal is complete.

● How to get a VBET bonus?

○ The conditions for awarding loyalty rewards vary, so they should be reviewed in the "Promotions" tab.

● Where to download the bookmaker's mobile application to your phone?

○ You won't go wrong if you decide to download VBET from the official website of the company. Otherwise, there is a risk of installing malware.

 TEXT CHECK FOR UNIQUENESS: 100%

Ratings

1. Reliability — 4.
2. Bonuses and Promotions — 4.
3. Payment Convenience — 4.4.
4. Live Line — 4.3.
5. Pre-Match Line — 5.
6. Support Service — 3.
7. Odds — 4.7.