Review of the bookmaker FAVBET: trust rating and player feedback assessment

Favbet, also known as Favorit, is originally a Ukrainian and now an international bookmaker and casino in one cross-platform solution. The company offers a comprehensive range of products for betting on sports and esports, politics, show business, TV lotteries, gambling, and virtual disciplines. It was founded by Ukrainian entrepreneur and philanthropist Andrey Matyukha in 1999. Two years later, the official website for accepting interactive bets was launched. Shortly thereafter, mobile applications for iOS and Android were released. In addition to the online mode, the operator serves clients in land-based betting shops and gambling establishments, of which more than 500 were open as of February 2024. The history of the bookmaker includes both dark periods of reputation loss and loud recoveries. Right now, it confidently set its course for leadership.

Despite the brand's presence in Eastern Europe and the CIS, its main customer base and physical retail are concentrated in Ukraine. That’s why this review will specifically focus on the FAVBET.UA bookmaker, as it is in the domestic market that the holding demonstrates the most active marketing and social activities.

Let’s find out how well the betting company meets players' expectations. We will thoroughly examine all aspects of its operations: from the betting line and odds to event coverage, from the convenience of the website and app to real user reviews and the generosity of bonuses.

License and Reliability

As the verification showed, the Favbet bookmaker operates legally in Ukraine. Its activities are based on a license from the local state regulator known as KRAIL.

Brief information about the legal permission:

1. 1. Document number and issuance date — No. 433 dated 13.12.2022.
   2. Validity period until renewal — 5 years.
   3. Basis for licensing — conclusion of the Commission for Regulation of Gambling and Lotteries dated 28.12.2022.

Additionally, the FAVBET group of companies has the legal right to maintain a network of stationary betting shops, as well as to install gaming tables, machines, and roulettes at the MERCURE KYIV CONGRESS hotel. Meanwhile, the technological division of the organization, Favbet Tech, is part of the legal and tax space for IT companies in Ukraine called "Diia City," collaborates with the NGO "CyberPolk" in the fields of cybersecurity and training specialists in digital security, and is included in the TOP employers of the country.

Favbet holds the title partner status for FC "Shakhtar," "Polesie," "Rukh," and "Podillya," and in the past supported football teams such as: "Dynamo Kyiv," "Karpaty," "Obolon," "Volyn," "Kryvbas," and many others. The iGaming company sponsors the Premier League of Ukraine and the Hockey Federation, and at various times, the brand's official ambassadors have included:

● Football stars Andriy Shevchenko, Artem Milevsky, and Andriy Yarmolenko;

● Football official, journalist, and commentator Viktor Vatsko;

● Sports journalist and TV presenter Oleksandr Denysov;

● Rap artist Potap and showman Ihor Lastochkin;

● Boxers Filip Hrgović, Denys Berinchyk, Oleksandr Usyk.

It is clear that the KRAIL license No. 433 and sponsorship of well-known media figures leave no doubt that FAVBET is building a recognizable brand in the legal field. However, this does not make the company unconditionally reliable. Judging by player reviews, the entertainment platform has enough problems that eloquently indicate the need for effective solutions and further service improvements.

Betters and gamblers often complain that the club's security service complicates verification, unjustifiably delays payouts, and cuts limits when bets start bringing noticeable income. Support operators in these situations respond with polite but template messages that resemble more of a canned response than real help. At best, they will suggest going through identification again, but with the provision of additional documents. At worst, they will block the account until the circumstances of the conflict are clarified, citing a violation of rules that you probably haven't read. However, such incidents do not happen often enough to irreparably spoil the impression of the platform, although they do leave an unpleasant aftertaste for users.

On average, players rate Favbet at 3.0-4.3 stars out of 5.0. To be honest, the result is not terrible, but it does not place them on par with the leaders of the championship in customer satisfaction. With such a rating, there is still work to be done.

Official Website

In terms of design, the official Favbet website is modest but modern, and most importantly — functional. Throughout the verification process, there were no difficulties with navigation, finding the necessary categories, and page loading speed.

The design features the brand's signature magenta shade with bright green accents to highlight key usability elements, while the overall color theme can be switched from dark to light or set to automatic. The header conveniently houses the brand logo, which leads to the homepage of the resource, login and registration buttons, as well as links to the main gaming sections of the bookmaker:

1. 1. Sports.
   2. Live.
   3. Casino.
   4. Live Casino.
   5. Quick Games.
   6. Esports.
   7. Promotions.

Below is a banner advertising bonuses and other offers from the betting company. Just below it are the entertainment categories and covers of the most popular gambling games. At the very bottom, there are recommendations for downloading the app and descriptions of the features of sports betting at the FAVBET bookmaker.

In the footer, users will find useful informational blocks and expanded thematic sections. Here, you can familiarize yourself with the license and rules of the club, delve into the terms of the offer agreement, find resources by sports types, get help, study payment methods, and view support contacts. The Privacy Policy, Responsible Gaming, and Loyalty Program are separately outlined. In the lower left corner of the screen, the Tab tab allows you to adjust the background and change the language from Ukrainian to English — other localizations are not supported by the official website favbet.ua.

As for the Favbet betting line, the department does not spoil users with a variety of options. It is maximally simple, offering a selection of TOP events, familiar segmentation by sports types, and a quick search for matches/tournaments/leagues without customizable filters. Conciseness is even a good thing, as newcomers won’t have to rack their brains over complicated interfaces and wander through a maze of cluttered tables with odds.

Favbet App and Mobile Version

In FAVBET, the mobile version of the official website does not differ in functionality from the regular one, still allowing users to manage their accounts, place bets, receive bonuses, deposit, and withdraw money. However, playing from a smartphone is still more convenient in the app.

The mobile client is better optimized for touch devices and works more stably than the website under slow internet connections, also saving traffic. Push notifications will not let you miss interesting matches and profitable promotions, pivotal changes in odds, and other important events.

Additionally, the Favbet app provides quick access to:

● Quick login to the account;

● Convenient deposit operations;

● Online sports betting in live and prematch;

● Live game broadcasts in real-time and schematically;

● Analytical materials, including statistics and results;

● Consultative assistance 24/7.

Downloading the Favbet app for Android or iPhone is offered for free. You can download the program for the corresponding operating system from the official website of the betting company, the online App Store (only for iOS), or a partner service. Keep in mind that you should only trust verified sources to avoid phishing and downloading malicious software.

Registration and Account Verification

In the Favbet bookmaker, registration opens access to depositing and withdrawing funds, and thus to placing online sports bets. Without an identified account, a client is deprived of the right to perform any actions on the site, except for viewing the list of matches and open information about the bookmaker. The process of creating a gaming profile is simple and won’t take much time, involving standard actions.

Registration in FAV BET is carried out in only one way. It is easy to complete, using the step-by-step instructions:

1. 1. Visit the official website of the bookmaker.
   2. Click on the "Registration" button.
   3. In the first line of the form, enter a valid phone number.
   4. Then enter your email address.
   5. Create a strong password of 8 to 14 characters.
   6. Enter a promo code if you have one.
   7. Provide mandatory confirmations of age, acknowledgment of the terms of the offer agreement, and consent to the processing of personal data.

Once registered, it’s better not to postpone the verification process, closing this gestalt while it’s hot. To complete the account holder verification, both an analog passport of a citizen of Ukraine and an ID card will suffice. But before uploading photocopies of the document, first open your personal account and go to the "Personal Data" tab. Carefully fill in all the missing fields.

Then go to the "Documents" page and enter the requested information: citizenship, type, number, date, and place of issue of the identity document. It is important to enter the information exactly as it is stated in the passport, as you will not be able to change it later. Now the remaining steps are small:

● Upload a photo of the document by clicking the "Choose Files" button;

● Click "Save" to send the passport image to the bookmaker;

● Wait for verification approval.

You will see a message that the documents have been sent for examination. Typically, verification at Favbet takes no more than 72 hours. When the account is identified, a congratulatory email will arrive. The new status will also be displayed in the profile.

Betting Options and Odds of the Bookmaker

Favbet belongs to hybrid operators in terms of line formation. This means that part of the forecasts is prepared by its own analytical department, while the rest of the data feeds are purchased from national and international sports federations, as well as external providers like Betradar or Genius Sports. Compared to local competitors, the line is slightly delayed, but it is much broader.

The FAVBET bookmaker accepts bets on 46 disciplines, covering not only popular sports. The offer includes a lot of exotic options (netball, squash, hurling), virtual games, events from the world of politics, special bets on the outcomes of culturally significant events and social initiatives — Eurovision, various film awards, space flights, BBC Sports Personality of the Year, etc.

The depth of the line is normal, and the market coverage is good:

1. 1. Football — the bookmaker offers games from more than 50 countries, covering all major leagues and tournaments: UPL, EPL, La Liga, Serie A, Bundesliga, Ligue 1, CL, EL, WC, EC, etc. Lower divisions, amateur championships, and friendly matches are also well represented, although they are not as common in prematch as in live. Basic outcomes, handicaps, totals, exact scores, player bets, intervals, and statistics are available.
   2. Hockey — KHL, NHL, Swedish, Finnish, Czech leagues, DEL, as well as youth and secondary divisions. Fans will find bets on big market options, but the statistics are poorly detailed. There are almost no options to bet on the number of shots, face-offs, body checks, and other special selections.
   3. Basketball — in addition to the sought-after NBA and Euroleague, the Favbet bookmaker allows bets on national championships, women's basketball leagues, cups, and international tournaments. The higher the level of the championship, the wider the coverage, but even in top matches, no more than 150 markets are offered. This is less than the industry leaders.
   4. Tennis — the bookmaker provides excellent coverage of all major and minor competitions, from Grand Slam tournaments to ATP and WTA tours, as well as challengers and futures. The market coverage is rich: match winner, total games, sets, handicaps, exact scores, statistics (double faults, aces, break points).
   5. Esports — recent years have shown explosive growth in the popularity of betting on esports. The FAVBET bookmaker keeps up with trends, so it diligently fills the line with tournaments for games like Counter-Strike: Global Offensive, Dota 2, League of Legends, Overwatch, Fortnite, and others. The odds set includes all the main betting options: match winner, total maps/rounds, handicaps, first kills, tower destructions, etc.

In terms of content, the betting line of the Favbet company is one of the best, which cannot be said about the quality of the "menu" of odds. There are minimal complaints about the filling of the outcome list for top competitions; the majority of bettors will have enough options to entertain themselves. However, in the case of secondary or less prestigious games, the assortment of coverage becomes less stable. For example, a little-known hockey match may only have 10-15 positions for predictions, which is not very serious.

The selection of matches in real-time is small — 100-200 events per day. The number of ways to place bets is below average. There are few broadcasts.

The odds of the FAVBET bookmaker also do not break records. The quotes fluctuate from average to high. The margin is moderate — a 3-5% commission is built into the odds for rated games and 6-10% for sporting events with a limited fan base.

Payment Methods

Playing for money at Favbet is strictly for individuals who are at least 21 years old, registered, and have verified their identity. Payments are accepted in Ukrainian hryvnias. We did not find information about the support of other currencies and/or automatic conversion.

Account Funding

As payment methods for making deposits, FAVBET clients can use:

● Bank cards — Visa and Mastercard;

● Electronic money transfer systems — Apple Pay, Google Pay;

● Physical self-service terminals — EasyPay, City24.

The minimum deposit amount is 100 UAH — on the bookmaker's website and in the app, and from 2 UAH — through land-based input-output devices of partners. To fund your account remotely, log in to the bookmaker's platform, go to your personal account, navigate to the "Balance" tab, and select a financial instrument for further transactions.

Payment transactions are processed without fees and in the shortest possible time. Usually, the deposit is credited instantly.

Withdrawal of Funds

Technically, cashing out winnings is done similarly to funding, but only to bank cards and only in a cashless manner. When requesting a withdrawal from Favbet, keep in mind several points:

1. 1. You must use your own bank card that was previously used for the deposit, otherwise the request will be declined.
   2. The minimum withdrawal amount is 100 UAH.
   3. The limit for one operation is 29,900 UAH.
   4. The maximum daily limit is 150,000 UAH.

They guarantee that the company's processing of payments takes no more than 1 hour. At the same time, they warn that payouts to MonoBank and PUMB cards may take from 3 to 5 business days. UKRSIBBANK outright declines transfers without specifying reasons.

Any calculations with users are made in the national currency, i.e., UAH. You cannot link a card with euros or dollars to your account in the bookmaker.

Taxation of Winnings

Upon receiving a winning, according to the Tax Code of Ukraine, the bettor is obliged to pay income tax at a rate of 19.5% of the payout amount. This fee is withheld and transferred to the appropriate budget by the organizer of the gambling, that is, FAVBET deducts it as a tax agent.

Promotions and Bonuses FAVBET UA

The review showed that the Favbet bookmaker in Ukraine is generous with bonuses. Thus, newcomers can expect up to 10,000 UAH for their first deposit of 100 UAH on sports and casino. To play through the welcome package, it is necessary to wager the amount 25 times on sports bets with odds of 1.50 or higher within 10 days or to roll it over in the gambling section. Additionally, there are offers for VIP bets and top events with increased odds. Daily express prediction contests are held, and thematic promotions and seasonal events are regularly organized.

Bookmaker Support Contacts

You can communicate with a technical support representative of the Favbet casino and bookmaker through the following channels:

● Live online chat on the website and in the app;

● Hotline 0 (800) 213 283 (free within Ukraine);

● Email address — [email protected].

The betting company also has official channels on YouTube, Instagram, Facebook, Viber, and Telegram. Recently, the bot @FavbetUAbot was launched, which operates as quickly as the live chat or Call center.

FAQ

● How to log in to Favbet UA?

○ To log in to Favbet in Ukraine, go to the official website of the company (favbet.ua) and use your credentials to authorize. If you do not have an account yet, you can register by following our instructions.

● Can I download FAVBET on my phone for free?

○ Of course. To do this, simply visit the bookmaker's resource, select the program for iOS or Android, and install it.

● Where to find Favbet promo codes for today?

○ You can enter the corresponding query in the search bar, check thematic groups in messengers and forums on rating aggregators. Also, keep an eye on the company's news mailing and its posts on social media.

TEXT CHECK FOR UNIQUENESS: 100%

Ratings

1. Reliability — 4.
2. Bonuses and promotions — 4.8.
3. Payment convenience — 4.2.
4. Live line — 4.
5. Prematch line — 4.5.
6. Support service — 4.
7. Odds — 4.3.